OK, my car is still at the dealership... been there all week.
I'm getting the run around by this jacka$$ Service Assistant Manager.
He didn't have them flush out my radiator like I told him I wanted done. After having the car in there for two days for new cats and this coolant system work... I called him. Asked what was going on with the car - he didn't know where it was or if the work had been done to it.
After he put me on hold for three minutes he told me the cats were still not in but it was looking like Thursday before my car would be ready. Of course Christmas being Wednesday - I understood. I then asked about the radiator (again). He said the coolant system is working properly. I asked again... did anyone flush out the radiator like I asked? He said no... because the test shows no problem.
I was furious!!! I kept my composure and raised my voice a little. I think he got it that time...
I also told him to call me and keep me posted - I wanted to know if the cats came in or not.
I called this afternoon at 2:00pm to see if everything was schedule - since he never called... I was thinking everything was close to being finished.
Again - he didn't know if the parts came in and put me on hold.
A few minutes later, he tells me the cats are still out and should be there Friday.
I couldn't believe this...
I then asked about the radiator... he said he had them flush it out. I asked him if there was any debris in it from the old pumps... he didn't know. What he said was, of course there was gunk that came out of it... all radiators have this. I asked him if he knew for a fact that my radiator was pump debris free... he said no - but would find out and give me a call.
He never called.
Tomorrow I am calling and asking for the Service Manager... not the assistant. I'm getting to the bottom of this. This guy is a total jacka$$... and now I'm pissed.
He couldn't even give me a good reason why the cats didn't get there last Tuesday...
Any advise on what I should do next?
Eurythmian
