Well, I know I'm preaching to the choir here - but I need to be able to bounce things off people who at least take some interest in helping me.
Here is the latest news.
I call the dealership and asked for the Service Manager this time.
I explained my concerns about the work I had asked to be done had not been performed and that my car was waiting on parts that should have been delivered a week ago.
I also explained how the guy I left my car with was a bit too care free and had left me greatly less than thrilled with his attitude and lack of urgency.
(I didn't want to come off as an idiot or someone who was just ranting and raving - I even told him I didn't want to complain but felt like I wasn't being handled correctly.) He took everything down and told me he would get right back to me.
Which he did.
Turns out, the cats had not been sent yet.
The parts had been ordered - but there was a mix up at the warehouse and they never got put on a truck.
The jacka$$ Assistant Manager never called to see why the parts had not arrived.

That's all he had to do... what an idiot!
Now the cats have been reordered and should arrive Monday - if not, this guy will call the warehouse and jump on somebody.
I feel better now that the Service Manager is handling my car... I know it will be put on a top priority list.
This guy was surprised it had been there all week and his assistant had not looked into it any further.
He was also surprised that I had put in writing the work I wanted done and he had not done what I asked for.
I explained why I wanted the radiator flushed and he agreed with my reasoning. Said it made perfect since. When I told him his assistant told me my problems could be from melted radiator fins, he was silent. He came back with, "I doubt your car would be running if you had melted the radiator - besides we would have noticed it when we installed the new water pump. You would have done serious damage to the rest of the engine with temperatures that high."
Finally, someone with some brains! I asked if I could leave both my vehicles with him every time I brought them in. He said yes.
Well, now I have to wait for Monday. He tells me the work should be completed by the end of the day.
I will let you know how my baby runs and if all the cleaning they did to just about everything was worth the price.
Anxiously waiting,
Eurythmian