The reason the dealerships are acting this way and need their hands held is because they hate having cars in for recalls. The bottom line is THEY MAKE NO MONEY on the recall so they just tend to forget and do a shabby job. Well, time to go back to the dealership and pick up my car, hopefully. Had a recall and a recall and some other BS done with it.
JustinBoots to help you with finding your engine look on it, what does it say Zetec(which is a 2.0L I4) or Duratec(2.5L V6). Most GL's come with the Zetec engine, which would not be under the recall.