Here is the sample letter:
http://www.alldatadiy.con-ilalldata/AFhV 1 O24639~C2O9 1 7?RO~-...
October, 1999
Serial Number: 12345678901234567 Recall Number 99M03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 99M03, to owners of Certain 1995 -1997 Contour and Mystique vehicles for under hood wire harness - additional coverage.
REASON FOR THIS PROGRAM
Under ambient factors of high temperature and high humidity, your vehicle may be susceptible to under hood wiring harness cracking on certain engine wiring harnesses. These harnesses deliver electrical power to the engine and its cooling and control systems, the climate control, and other power distribution systems.
WHAT WE WILL DO
Ford is voluntarily providing additional coverage.
ADDITIONAL WARRANTY COVERAGE
Effective immediately, Ford is providing additional coverage for the replacement of the under hood wire harnesses on your vehicle for a period of 10 years or 100,000 miles ,which ever occurs first, from the original warranty start date. This coverage exceeds the provisions of the original component warranty coverage on your vehicle as reflected by the New Vehicle Limited Warranty, and is automatically transferred to subsequent owners at no charge. This additional coverage does not include normal service diagnostic or repair charges unrelated to wire harness brittleness and cracking.
WHAT YOU SHOULD DO
Please keep this letter as a reminder. If your vehicle should exhibit wiring insulation brittleness and cracking the conditions listed above during the extended coverage period provided by this program, contact your dealer. The dealer will do the repair at no charge to you. If you should lose this letter, the dealer will still honor the provisions of this coverage.
REFUNDS
If you paid to have your wire harnesses replaced due to insulation cracking before the date of this letter, Ford is offering to fully refund to you any amounts you paid. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.
CHANGED ADDRESS OR SOLD THE VEHICLE?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the
I of 1 11/26/2001 6:24PM
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