ford won't replace anything unless they HAVE to. I brought my car in for some work, and they did the recall on the dash (there was nothign wrong with it!!!!). Not only did I find an extra bolt rolling around on the floor afterwards, but, they scratched up the plastic on the sides of the widshield, because they put them on before sliding the dash back in. I took it back for them to fix, they sanded one down, left the other one messed up...so I brought it back today, and they "fixed" that one. I can still see the scratches a little...but I give up
