I had eacctly the same problem
I fixed it last week
Remove plastic
Loosen 2 torx screws on latch
Push DOWN ~1/4 and tighten [trial and error on 1/4 "
Mine workedafter two adjustments]
1999 GREEN Contour SE SPORT Duratec V6, ATX, SUNROOF, 93,000 Miles, P0420 ON&OFF -replaced DS O2 --did not FIX
*New TORQUE CONVERTER @ 53,000-Intermittent P1744
*New DASH at 53,000 and New DASH lifted-now using MOLLEY bolts to pull down
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