I will never buy another Ford product for one reason: THE SERVICE. It is FAR from quality. Yeah, there are some really good dealers, but out of the four dealers in New Orleans...um three are good. Don't know about the fourth because I have NO intention of bringing my car back to them. But yeah, I don't breathe when I know I have to deal with Ford. There are a few issues that I need to take up with the dealer that changed my wire harness (as in no Cruise Control and my horn relay is screwed up). So far, I have decided I will just deal with no CC, and change the damn horn fuse every week. There is just TOO much anxiety for me knowing I have to deal with them.
I agree about printing some of these up and sending copies to Ford and possibly your senators. I think there needs to be a hell of a lot more protection for car buyers, especially buyers of pre-owened or leased vehicles. You have no idea what the previous owners fixed or didn't fix when it comes to recalls and warranties. Not to mention, you may not have notice of outstanding recalls when you buy the used the cars. Just a thought.