Ah, Ford Dealerships!!
Can you stand one more story?
I took my 2001 Explorer Sport Trac into the dealership to have the tires replaced due to them being recalled. (I also have a Mercury Mystique which is why I read these forums) I get my Sport Trac back, well, my wifes Sport Trac, and of course I want to wash it because the dealership leaves the blue soap on the new tires which look like crap. While washing the rims, I see large, deep scratches in the aluminum rims. I go back to the dealership, and speak to four different people in the service department who direct me to the service manager. He, it turns out, is involved in a screaming match on the phone with yet another unsatisified customer. (big surprise) But, I sit and wait patiently for 1 1/2 hours to speak to this guy. He finally gets off the phone, and with a ton of attitude says, "What is it you need!" So, I nicely explain the situation to which he replys, "Anyone in here can help you with that, you didn't have to wait to for me." This is the point where I go off the deep end. Here comes that good stuff. I start screming at this Ahole at the top of my lungs, pointing out each and every person who I have spoken to and telling him exactly what each and everyone of them has told me. After humbling this idiot, I tell him that all of that is beside the point at hand, and get down to the business of the scratched rims on a vehicle that only has 2k on it, and oh by the way, remind him of the fact that I bought the vehicle at this dealership and remind him of the boasts the salesperson made about the service department. (I know, anything to sell a car) He then starts telling me that his service department did not cause the damage and basiclly to pound sand. Then, Dean Sellers himself (owner of the Dean Sellers dealership I was in at the time) happens to meander into the shop area. So, at the top of my lungs again I shout, "Hey, you with the suit, you carry any weight around here." To which Mr. Sellers walks over to me, and starts discussing the problem. I could see the service managers eys buldge out when I was yelling at his boss, and I could see him start sweating when Mr. Sellers got down on his knees, in his suit and tie, and tryied to polish the ruts out of the rims.
I received four new rims. As it should be. And I will never, ever, take my vehicle back to that dealership or purchase another vehicle from them. And I ensured they knew it, Ford Motor knew it, and everyone else that I could tell knew it, hence my story!
Maybe that's why I'm Cranky!
