Contour Enthusiasts Group Archives Forums General Troubleshooting Ford Service Sucks - Yet Again!

Originally posted by Josch:

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Originally posted by Beowulf:

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Yes, the infamous dirty mechanic fingernails...why do you think I took a desk job?

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I'm not far behind you!
I'm currently taking classes at a training center in the evenings to study for the A+ cert, Cisco systems cert, and MCSE certifications. In 6 months to a year, I should be able to terminate my current job and look for the clean fingered one

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Good luck to you!

Thanks

Ah, Ford Dealerships!!

Can you stand one more story?

I took my 2001 Explorer Sport Trac into the dealership to have the tires replaced due to them being recalled. (I also have a Mercury Mystique which is why I read these forums) I get my Sport Trac back, well, my wifes Sport Trac, and of course I want to wash it because the dealership leaves the blue soap on the new tires which look like crap. While washing the rims, I see large, deep scratches in the aluminum rims. I go back to the dealership, and speak to four different people in the service department who direct me to the service manager. He, it turns out, is involved in a screaming match on the phone with yet another unsatisified customer. (big surprise) But, I sit and wait patiently for 1 1/2 hours to speak to this guy. He finally gets off the phone, and with a ton of attitude says, "What is it you need!" So, I nicely explain the situation to which he replys, "Anyone in here can help you with that, you didn't have to wait to for me." This is the point where I go off the deep end. Here comes that good stuff. I start screming at this Ahole at the top of my lungs, pointing out each and every person who I have spoken to and telling him exactly what each and everyone of them has told me. After humbling this idiot, I tell him that all of that is beside the point at hand, and get down to the business of the scratched rims on a vehicle that only has 2k on it, and oh by the way, remind him of the fact that I bought the vehicle at this dealership and remind him of the boasts the salesperson made about the service department. (I know, anything to sell a car) He then starts telling me that his service department did not cause the damage and basiclly to pound sand. Then, Dean Sellers himself (owner of the Dean Sellers dealership I was in at the time) happens to meander into the shop area. So, at the top of my lungs again I shout, "Hey, you with the suit, you carry any weight around here." To which Mr. Sellers walks over to me, and starts discussing the problem. I could see the service managers eys buldge out when I was yelling at his boss, and I could see him start sweating when Mr. Sellers got down on his knees, in his suit and tie, and tryied to polish the ruts out of the rims.

I received four new rims. As it should be. And I will never, ever, take my vehicle back to that dealership or purchase another vehicle from them. And I ensured they knew it, Ford Motor knew it, and everyone else that I could tell knew it, hence my story!

Maybe that's why I'm Cranky!

What is it with Ford Dealers scratching rims. I have heard this many times, and it has happened to me??

I'll second that! I've taken my SVT to the local FLM Dealership (Warner Robins Ford) three times and everytime they've screwed something up. The first time, they scratched one of my rims really bad. It looked like they took it off, laid it face first on the ground, and used it for a hockey puck. The second time, there were a lot of mysterious miles on my car. About 20 to be a little more exact. On top of that, it smelled like smoke! I've never smoked, nor has anyone else in that car! This last time took the cake though. I took it in to have that heater blower recall fixed. They kept it a week. When I finally got it back, my CD book that was under the passenger seat was gone. About 30 CDs. My Oakleys that were in the glovebox were gone. And to top it all, my CD changer in the trunk was gone! They stole everything that wasn't welded to the car!! Of course, I raised hell for hours, and days, but they finally told me that it wasn't their problem. I'll never go there again. Now I go to another dealership, Brannen Ford in Perry. They are a very small town type dealership, and they are great. Plus my friend works there and takes care of my stuff. But the small dealerships are definitely better!

Whatcha gonna do with those old rims? Are they servicable?
(hint hint)

I will never buy another Ford product for one reason: THE SERVICE. It is FAR from quality. Yeah, there are some really good dealers, but out of the four dealers in New Orleans...um three are good. Don't know about the fourth because I have NO intention of bringing my car back to them. But yeah, I don't breathe when I know I have to deal with Ford. There are a few issues that I need to take up with the dealer that changed my wire harness (as in no Cruise Control and my horn relay is screwed up). So far, I have decided I will just deal with no CC, and change the damn horn fuse every week. There is just TOO much anxiety for me knowing I have to deal with them.

I agree about printing some of these up and sending copies to Ford and possibly your senators. I think there needs to be a hell of a lot more protection for car buyers, especially buyers of pre-owened or leased vehicles. You have no idea what the previous owners fixed or didn't fix when it comes to recalls and warranties. Not to mention, you may not have notice of outstanding recalls when you buy the used the cars. Just a thought.

Every time one of these threads finally dies a slow death it somehow gains a new life.