I get my oil-et all done at Campbell Ford here in Ottawa. They are the cheapest for this type of stuff in town, and they openly tell you that you are welcome in the service bay, and to feel free to ask any questions.
They also did my steering rack The car had a few greasy fingerprints on the rims when I picked it up, but nothing that couldn't be washed off. The service advisor was couteous, pleasant, and very explicit about what was being done, and a couple of things to look out for. And the car never handled better
My experience with another local dealer, Donnelly's was much less pleasant. I went in for an alignment on my old T-Bird SC, and they told me I needed a bunch of suspension work (bushings, et al) and that it NEEDED to be done to make the car safe. This was THREE DAYS after I had had the car safetied. They said the right lower control arm was bad (it was replaced as part of the 3-day old safety check!), and that my left upper control arm was bad. I called them on it, told them to give me my car, then I went home and re-torqued the control-arm bolt the tech had loosened to make it seem like I had a sloppy suspension.
I guess there are some good and some bad shops. I still prefer to do my own work, because it's cheaper, and I know if I have done it right.
