Originally posted by DemonSVT:
Originally posted by ibub:
1. why in the world would you go to the dealer for tires & alignment?
2. Even if you bought the tires online or used, most tire shops will mount/balance & align them for you.
3. Unfortunately, I think you need to accept some responsibility for a bad decision.
1. They have the new state of the art alignment rack, their prices were great, and it's very close. (I had to bring the kids & they gave me a ride home) I also live on the outskirts of town so nothing better is remotely close! Obviously there are a lot of things you haven't considered about this.
2. Bought them from tirerack. Where else? Not ALL shops can mount aluminum rims and Z rated tires! Matter of fact the number is fairly small comparatively.
3. So it's my fault they screwed up my rims and other stuff up? What kind of a jack ass are you or is it just plain ignorance? 
That's just a horsesh^t response!
This is a simple job with the right equipment! I've done it hundreds of times myself when I was a mechanic.
Now it's my bad decision because I took it to a shop that "supposedly" is staffed with ASE certified technicians & specifically told me they had the right equipment to do my rims & tires (yes I specifically asked) vs "Joe-Bob's radiator shack" with tire busters designed for steel wheels only! 
I'm glad you found a good dealer. I wish I could. Though in 2 more months it's a moot point as my warranty runs out. BTW - That's the only time I take my car anywhere. Warranty work or a job that requires special equipment. Like I stated; if I had the money I'd have my own shop!
So, you want to get into name calling? You didn't state in your original post that you "grilled" them about capability & equipment. Tire Rack will give you a list of local shops they work with that would have been able to install the tires you bought, and would have shipped them right to that shop. Many new car dealers don't actually have tire busting equipment, but rather farm that work out to a local tire shop they work with, same thing with glass and electronics (stereos, alarms etc). They won't tell you they do this, they just do it. I also do much of my own work and am very careful about where my car goes for the stuff I can't handle. Sorry things went badly for you, and you're obviously venting your frustration here, but you made the general statement that all Ford service sucks, and I felt that since I did find a good house, I had to defend my guys. Peace?
