why in the world would you go to the dealer for tires & alignment? Most of them farm this work out to a tire shop. Even if you bought the tires online or used, most tire shops will mount/balance & align them for you. Unfortunately, I think you need to accept some responsibility for a bad decision. BTW, I have had great service from my dealer, Willowbrook Ford. Great customer service, and when a problem comes up that they can't resolve by end of day, they provide a loaner.
