Originally posted by mcciavarella:
Is there any way to show Ford the complaints floating around CEG? And if someone did see it would it change anything?
There is a "Customer Service" number to call regarding such complaints. I have called them 3 times in the last month regarding the crappy stealership that has my car.
The problem is that they are on the dealers side and not yours. They listen to what you say intently waiting for you to say sometime to acknowledge you did sometime wrong or incriminate yourself. They then enter all of this information into a computer so when you call again the next representative can pull you on their screen and pick up where the last one left off.
They will listen to you but they never, ever offer any sort of response. They just listen and "make a note on your account." They just want you to get frustrated and leave them alone.
Sad but true.
