I hear you, it's just hard to find good help. Two months after I bought my car (13,000 miles in Aug 2001) I took it to a local shop to have my gforce's swapped out for winter tires and I get the car back with the rims scratched all up. It looks like they had too much fun with the air gun, and my family's been going to this place for about 10 years. My Ford Dealer (Sessler Ford in Libertyville, IL) has been pretty good, though, but after the dash recall, I'm getting a rattle from the direction of the defroster grill for about 5 minutes after startup when it's cold out. Plus, when I bought the car the previous owner had the Canadian daytimes hooked up, but it caused one of the highbeams to not work. They had it for 2 days and finally their solution was to disable the drl's, which was ok, but I was upset that they couldn't solve the problem otherwise. They have been pretty curteous and call quickly, and I get a rental when I have it there thanks to my extended warranty (although enterprise sticks you with the "insurance fee").
