I really can't complain about the service I've gotten at the local Manhattan, Kansas Ford dealer. They know me by name when I come in and I don't have any complaints about their service.
Another problem for a lot of us is that we need a courtesy van ride to work, and that forces us to patronize the dealers. The local independent mechanics won't take me to work or pick me up, so there's no way I can use them. And no, I don't have any co-workers who live close to where I live.
I also haven't had bad luck with the Topeka Ford/LM dealers, although they have more of a big city attitude. I think maybe small town dealers (regardless of brand) probably try harder to please their customers. My worst experience has been with a Mercedes/BMW dealer, they were downright arrogant.
