Thanks for all your responses. After speaking with Ford customer service, I have little faith that Ford will do anything for me, however I will follow up. You know, it's really wierd that Ford wouldn't be tripping over itself to fix this. Did they make THAT much money off this one sale?? I am just getting ready to buy a new vehicle (another child on the way) and there are a couple Ford products that, at first blush, I might consider. Instead, I'm going out of my way to rip on Ford. It's a complete reversal from what could have been and I don't see where Ford is coming out ahead. I take my role as a consumer *extremely* seriously. Maybe others don't and that's why Ford gets away with it??? I guess and can just keep doing my part.