Whatever you do stay calm.

And as other have said, ask to see the scene. If the story is a bit unbelieveable, tell them you think that.

But, then tell them it doesn't matter what the story is, because you expect that they make it better than before.

If they do that, then there really is no reason to get mad.

I would also reserve the right to have the work inspected by a third party expert since you have trouble believing their story. If the third party expert believes the work was done right then you will be happy.

This covers both you and the dealership.

Cheers,

TB


Tony Boner
Personal: 98cdw27@charter.net Work: tony.boner@sun.com
Saving the computer world from WinBloze as Unix/Solaris/Java Guru http://www.sun.com
1998 Contour SVT Pre-E1 618/6535 Born On Date: 4/30/1997
Now with Aussie Bar induced mild oversteer.