Originally posted by Terry Haines:
Customer chose to come to Mi ,I didn't force him...
No, but you sure did a great job of twisting his arm by promising him the world. The drive to MI probably looked quite minimal in retrospect, seeing as you were telling him nobody else on Earth had a clue as to what they were doing. Not to mention you seemed to do such a great job touting you experience and expertise here on a forum made specfifically for Contours. Why wouldn't he drive to Michigan?
and no I wont get out of bed to greet you...if you dont get 24hr service from a Ford dealer why should you expect it from me
Terry, you are always expecting us to believe you are better than Ford, right? That is why we would expect you to go that extra 2 steps. I don't think he was asking for you to get up at midnight and pull the tranny, maybe just a greeting. So basically, you are not better than Ford.
I'll call you up at home late at night when my software crashes eh..I dont think so!!!!!!
I'll tell you what Terry. If a customer comes into my store, spent as much money as your customer did, drove as many miles as yours did, and had the problems that yours did, I damn sure would expect a phone call late at night. And I'd answer it. And I'd get my arse out of bed to answer the phone and see what I could do to ease the pain. And if and when he got there, I'd be waiting, IN PERSON.
If I were to go on a UBB specifically made for people that need my services and market myself to those people as not only the end all of that field, but also a lover and enthusiast as well, I'd expect things/situations similar to what you are getting. You reap what you sow. It is how you sow it that matters. And right now, the crop is dying.
