Last I heard, Bill was back East dealing with some family problems. I have parts on order with Sentry (for that reason), and the verdict is out on if I'll be buying from them again (but not really looking good).
Everything would already be here by now if all the parts I wanted were ordered when I called the first time. OR, half the order would have shipped if I hadn't called the day the part arrived and was told (by someone else) that all the parts I needed weren't on my order. That would have added at least 3 days (transit time) to discovering the error and getting the rest of the parts ordered. Add to that Terry telling me he did order the parts, which I know to be untrue. Two weeks and counting now. I would have cancelled the order already if it weren't for the discount.
Just my experience; your milage may vary.