Rara-
ok, here goes:
I stated:
Just looking for a solution to force departments to buy quality pads. If that is all that is available, they will be forced into it. It's an officer safety issue. I know Ford doesn't care about that, but I sure as hell do....
To which you replied:
This is a low down dirty shot and you know it. Ford designs a really good brake system for you guys, and specifies a particular kind of pad, and YOU BLAME FORD WHEN YOUR DEPT. DOESN"T USE FORD SPECIFIED PARTS???????? This comment really pisses me off, how can you dare say Ford doesn't care about officer safety in reference to brake systems, when you readily admit the stock brake system is really good until the pads are replaced?? And further, you want Ford to spend millions of dollars to redesign a GOOD foundation brake system, just so your dept. can't be cheap? You think they will sign up for the tooling for the new calipers that would be necessary? How about for the new master cylinder to match the new calipers? Huh?
If you care so much about it, tell your fricking captain, not Ford, its not ford's fault.
And then I responded:
First, Rara, my comment was in general, about how Ford couldn't give a crap about the opinions or concerns of its customers, unless those opinions will affect sales. Being that Ford has the only RWD, full size platform (car) for police, sales are not likely to be affected by any of these issues.
I have first hand experience with Ford's lack of concern for anything but the almighty dollar:
A Ford dealer killed the engine in my 1995 Contour. They wanted to put the replacement engine on my warranty and have me pay for the rental. I called Ford Customer Service, and they had a tech out to inspect my vehicle the very next day (at the dealership). Let's just say that the service advisor was not happy. The dealership ended up paying for the engine and the rental. Then, when I got the car back, I noticed that they had broken a few things on it. I again called Ford and asked if I could take the car to another dealership as I didn't trust the first guys with my car anymore. Ford's response was that they didn't get involved in issues of dealer workmanship. Well, they sure as hell got involved when it might have been their dime, didn't they? lol @ Ford. I like their cars, but I have no illusions that they care at all for their customers.
I have also experienced Ford's lack of concern for customer safety on other issues: Front and rear defective springs for my 95 Contour, Front defective springs for my 95 Windstar, and defective gas tank for my 95 Windstar. All of these issues would be covered under an extended warranty, but they are all based on certan conditions that compromise customer safety in the hopes that Ford will not have to lay out the $$ to fix all the defective vehicles they put on the market.
So, I guess I am asking your opinion, not necessarily as a Ford employee, of their decisions on these matters.
