Originally posted by qaz: I believe the stat for business is that only 10% of customers who are not happy with the service/product will complain. Put another way, for every customer who complains about something, there are 9 more who were not happy but did not complain.
I suspect the figure for police-related complaints is *much* lower than 10% due to the percieved threat of retribution for making a complaint, and the likelyhood of a particular complaint being addressed in an effective manner also lower (since it's the government).
This is meaningless until you can quote a case study. I could state that I suspect it is much higher since people like to complain about Government.
Private industry that fails to address customer complaints sees lower profit margins and ultimately goes out of business.
Government, on the other hand, just gets larger and more expensive as politicians like "tricky dick" gephardt use scare tactics in order to justify tax increases.
Don't drag politics into this, it has no place in this thread.
In summary, I'm saying that police departments are not immune from the same problems that can plague any government operation.
Brian
"When I take action, I'm not going to fire a $2 million missile at a $10 empty tent and hit a camel in the butt. It's going to be decisive." - President George W. Bush
