I believe the stat for business is that only 10% of customers who are not happy with the service/product will complain. Put another way, for every customer who complains about something, there are 9 more who were not happy but did not complain.
I suspect the figure for police-related complaints is *much* lower than 10% due to the percieved threat of retribution for making a complaint, and the likelyhood of a particular complaint being addressed in an effective manner also lower (since it's the government).
Private industry that fails to address customer complaints sees lower profit margins and ultimately goes out of business.
Government, on the other hand, just gets larger and more expensive as politicians like "tricky dick" gephardt use scare tactics in order to justify tax increases.
In summary, I'm saying that police departments are not immune from the same problems that can plague any government operation.
Brian
Originally posted by svtcarboy:
Also, if you think these dissatisfactions are only small minorities, you are sadly mistaken. I hear these opinions far and wide across demographics and interests. Maybe they never get to the ears of the police, or they are dismissed at that level as a small minority, but the traffic liberties dissatisfaction isn't limited to small minorities.
