May 30 STILL NO CREDIT. i call and talk to Albert since i can NEVER get ahold of ralph ( once again see note at end of post) Albert says its Anya (secretary) who deals with credits and she will call me back in 15 minutes....(i talked to him at 3:30 pm)......i wait till 4:30 pm, no phone call......so after calling and getting the run around a few more times, i finally get ahold of anya...she says it will be processed tonight 5/30 or tomorrow night 5/31
In case you didn't know, if you paid with a VISA bankcard (Which is the ONLY way I buy mail order), and they pull stunts like that, you just call your bank branch, and they will credit your account with the balance originally paid to the firm in question. And then your bank will submit the dispute form to VISA for you, and they will persue the BS. I had a bad part sent to me from a junkyard. They were supposed to be sending me a set of Audi Xenon complete light fixtures for $420. When I got them, they were the halogen units instead. The guy at the junkyard when I called him, swore that they were xenons and not halogens, and said they couldn't give me a return. There is a BIG price difference between the xenon and halogen units. So I said I would send them back, and he said they would not accept them. And so I told him I would dispute the charge at VISA and hung up. Next day I gave the bank the detailed letter describing what had happened (as requested) and my bank temporarily credited my account for the $420 bucks the same day. Then I got a letter from VISA saying that I should get a credit soon, because the claim had been resolved, and so then, roughly three weeks later, that junkyard credited my account for the same amount ($420), and so I called my bank, and they took that $420 deposit they had temporarily loaned me to cover the time gap. I never did have to suffer once. Just remember to ONLY USE VISA anytime you are purchasing on-line or mailorder
