Contour Enthusiasts Group Archives Forums Modifications Wheels & Tires another WARNING....UPDATED

ok here it goes

Jan 11....ordered 18 inch wheels from wheelmax....wanted Katana C5's, they told me the giovannia's were exactly like the katanas, and they were sending them cuz the katanas were out of stock.....

Jan 19...i get the wheels, first off they ARENT exactly like the C5's they are different....second 3 out of 4 are SERIOUSLY scratched, like someone took a brillo pad and when over the wheels...i call to ship these things back and talk to a guy named Frank...after argueing with him, and him telling me that it cant be because his ppl pack the packages all day long and they couldnt have been scratched, he tells me to send them back.....i send them back, and guess what?!?!? THEY DECLINE THE PACKAGE!....i call wheelmax and ask for frank, frank no longer works at wheelmax, so i deal with ralph, the so called manager....ralph tells me to ship them back YET AGAIN.....so thats THREE times i paid for shipping, once to get them to me, once to send them back (only to get them rejected), and once again back to wheelmax

OK so FINALLY they have the wheels....the Katanas are on backorder so i wait from FEB 3rd to MARCH 31st...my customer who ordered these wheels is sick of waiting for them and he wants his money back, so i contact wheelmax......once again i have to argue for a credit.....from april to may i waited patiently for my 700 dollar credit, which i never got.....

May 3....i talk to ralph (so called manager) after calling for 2-3 hours (see note at end of post) his exact words about the credit was "consider it done"

May 30 STILL NO CREDIT. i call and talk to Albert since i can NEVER get ahold of ralph ( once again see note at end of post) Albert says its Anya (secretary) who deals with credits and she will call me back in 15 minutes....(i talked to him at 3:30 pm)......i wait till 4:30 pm, no phone call......so after calling and getting the run around a few more times, i finally get ahold of anya...she says it will be processed tonight 5/30 or tomorrow night 5/31

May 31 NO CREDIT, after 6 hours of calling wheelmax Albert FINALLY says the 700 credit has been issued and it will take 3-4 days for it to show up

June 4 NO CREDIT.... 10:00 am Anya answers, and says let me go get the info from Ralph. im on hold for 15-20 mins until someone picks up and hangs up 10:45 am Irene answers the phone. Everyone i ask for is not there, in a meeting, or the bathroom. I ask to talk to the owner, or anyone who actually cares about the business, and hes in a meeting (his name is ben) At this point, i am fed up, i mention bringing the better business bureau (BBB) into this or even a lawyer....

NOTE: trying to get ahold of ANYONE i ask for is a joke. i ask for someone, and they say whos this (or they recognize my voice) and say the person i am asking for is in a meeting, in the bathroom, or they stepped out...they NEVER return my calls......

DONT ORDER FROM WHEELMAX, I MEAN IT