hey folks,
well, i've been posting in the problems forum about my bad experiences trying to get an area of paint (1"x2") on the driver's side front fenderwell repaired under warranty [less than 2 yrs/old with 17K on the odo]. the clear coat there exhibits a cracking/flaking pattern, is not scratched, and there are no dents. in some parts of the 1"x2" region, the clear coat has come off altogether. it seems obvious to me that it is a paint defect.
however, because my car was purchased in New Jersey, i don't know to whom i should bring it.
i started by trying Koons Ford, but they flat out told me that it can't be proven that it's a paint defect, and that they wouldn't repair it. on the same day i dropped my car off, they also turned-away a woman with a '00 Focus whose roof was quite obviously peeling from no fault of her own.
i then went to Sheehy of Springfield, but that was a waste of time because not only was the service clerk terribly rude, the service manager didn't even know what a "clear coat" was, and therefore did not know how to handle my concern. he just looked at me like an idiot when i tried explaining, standing there with the blankest stare in the world. after he said something like, "what?", i believe i booked.
so i guess the question is that based on your experiences, especially those of you who have had similar problems with paint which have been corrected under warranty, which dealerships can you recommend? i am looking for one who is a bit more compliant and perhaps understanding of those of us who particularly care about our vehicles and can sympathize with enthusiasts.
geez, sounds like a bit of a personal ad, but any recommendations you could make would be very helpful. thanks.
