Doug, the tech who works on my car as well as Kim's and Ben's Cougars is Mike. I have not had too much of a problem making appointments, so there probably isn't much of a back log. I think they do have Saturday hours. Give them a call at (603)224-4100 or (800)540-4521. Finally, yes, that is where Kim bought her car, and where I bought the Grand Marquis.
