i reported Sentry Ford to the BBB and to Ford Corporate with not even as much as an appology for doing a horrible job with my water pump/timing belt replacement. i ended up paying twice as much for the service as i was quoted because THEY broke a bolt in the engine. to top it off, they put the engine mount on wrong and i had to go back twice to have them realign it to the factory location. (it would make a wierd jiggle/rattle at idle)
so, cross SENTRY FORD in MEDFORD off your list too.
Regan Ford is Haverhill is bad, but not that bad. i'll never go back there again, tho.
my next stop is Bonnell Ford in Winchester. they are an SVT dealer and were very attentive when i told them my reservations about getting work done at a dealership. i have to get 4 recalls checked out. i'll let you know how it goes on August 13.
also, i bought some parts from Nassar Ford in Lawrence recently... i was very impressed by the cleanliness of the service bays and the parts department. very professional and very organized in comparison to Regan and Sentry. but still no Infiniti dealer. they are the BEST!
