YEah they kinda sucked. They gave me a rough time about trying to get a loaner car even though the receptionist said that there would be one available. I actually did get one after grumbling abotu that! I went in the morning and it was a zoo, no one knew what was going on or what to do people were all over the place. I think I'll stick with brookdale, they're much smaller and I haven't had a problem with them yet. I would have gone there but at the time it wasn't an option.
