btramm,
I am sad to hear about your problems with McRee Ford. Our trips to the service dept have been very good, both with the Contour we bought from them and the Escort wagon we got at another dealer. I hope that this does not
tarnish our relationship. The damage done to your car is wrong and they should make it right.
I did have an issue with the Body Shop at McRee where they over sprayed all of the windows when they repaired the drivers front quarter panel after a shopping cart ding and they scratched all of the windows in their attempt to remove the paint. They told me whatever it took to make me happy. I got ALL new windows, all of them! This cost them at least $1200 to do.
Everybody screws up sometime or another, the dealer should make it right!
Keith W
