Originally posted by Pete D:
You guys should try being on the other side, I have (two) friends that are claims adjusters for a large company, and while sometimes people might get the short end of the stick, there are so many shady people and fraud cases you wouldn't believe.
I know I said I wouldn't do this but.....I used to be in claims. What people don't understand is that the claims adjusters sit there everyday processing claims of all forms. It's their job and for the most part they do it well. There are people with personality problems in every company, maybe thats what happened here.
People that have suffered a loss (ANY loss) treat it as if it is the most traumatic experiance they have ever encoutered (this post for example) when they have NO idea how bad it could be. Imagine being a claims adjuster, you've just gotten off the phone with the family of a fatal los claim. Then you have someone call and blast you because their custom made amp brackets are broken or missing. It can be tough to transition too.
Most insurance companies don't require their claims staff to KNOW cars the way we do. The adjusters don't know how important a $1500 contour with $500 worth of amps and brackets are to us. The appraisers have programs that show industry values for OEM components. They have no idea what your brackets were worth. So, they bounce the ball back to you to get them some pricing. I don't think the adjuster or supervisor were trying to nickle and dime you on some brackets. Do you know how much the custom brackets for my custom intake in my Mazdaspeed cost??
Ranttttt.....On
I also love how the general population thinks that claims handlers love to deny claims. First off, this is the claim handlers money. Second, they don't get bonuses for denying claims or short changing people. Third, if they do short change people and an outside party agrees they can be hit with triple damages (three times the original value). Fourth, claims adjusters just want to do their job and go home, they don't want to spend any more of their day being confrontational than they already have to.
Ranttttt.....Off
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