Originally posted by frenchblueC2:
You should have tried to resolve it in person instead of over the phone.



For me it is totally the opposite.

I went into the bank (Chase, Bank One at the time) to see if I could get some overdraft fees reversed because some company that I signed up for a free trial through charged my account, even though I had cancelled before the period ended. The lady told me that they would do nothing about it and that I would have to get the company that charged my card to give me the money (and take them to court over 45 freaking dollars? NO). I asked to speak to the branch manager but she was not there.

So I went home and called the 800 customer service number and talked to a telephone banker. Not only did she reverse all of the overdraft charges that incurred after the wrongful charging of my card, she even reversed a couple that were a little bit older and unrelated. I went back to the branch that I talked to the lady about and told her that they refunded it and that if she wanted to keep me as a customer she needed to "apologize". She was pretty good looking so I was hoping for more than a "sorry," but it was still good when she gave a friendly wink.


Jake 96 T-Red SE V6