Zero problems with Cingular (except the fact that I don't have service in my neighborhood, though that's not entirely their fault). I never had to deal with their customer service though, one of my friends switched to T-Mobile because of his encounters with Cingular's customer service.
I had Cingular before and it was a disaster (just after the CellOne->Cingular rename, around 2000-2001) but no problems lately. Sprint however was a nightmare and a half (2002-2003). Dropped calls like nobody's business -- even where there was service, which was rare to begin with. Actual conversation I had with customer service:
- I'm want to cancel my Sprint plan.
- okay, why are you canceling?
- dropped calls, people can't hear me, poor service
- I'm sorry, I can't hear you, can you please speak up?
The person on the other end then proceeded to charge me for my last month's bill (with my permission) but overcharged which I found out later. I then had a$4.96 credit which kept getting sent to me as a statement for five months before they finally caught on and cut me a check.
