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Joined: Sep 2000
Posts: 3,223
"Absolut Rara."
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OP
"Absolut Rara."
Joined: Sep 2000
Posts: 3,223 |
There you have it, Bill Jenkins, is he a parts guy? or a matchmaker? Wait, you're both right!
Ok, enough silliness, go start another thread about this off-topic stuff, lol.
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Joined: Aug 2000
Posts: 3,193
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Aug 2000
Posts: 3,193 |
Sorry, I have to...
South Park episode? What South Park episode?
Brad "Diva": 2004 Mazda 6s 5-door, Volcanic Red
Rex: 1988 Mazda RX-7 Vert, Harbor Blue.
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Joined: Dec 2002
Posts: 937
Veteran CEG\'er
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Veteran CEG\'er
Joined: Dec 2002
Posts: 937 |
Painful to be one of the few thinking the opposite of this title, but for what its worth Iâ??ll share my very recent experience.
Ordered my first set of parts for my 96 from Bill on 5 Apr 2006 â???I wanted to see how it would turn out. Nothing to complex, but a selection of stuff that a solid understanding of the car as an enthusiast would be useful â??? even essential.
The ordering process was fantastic! Bill knew just what I was looking for with only vague descriptions:
"Need the grill attachment part that breaks sometimes when you do a cabin air filter replacementâ? â??No Problem, I own a similar car â??? can I give you some advice?"
â??Need all the parts required to do an upper and lower intake cleaningâ? â??Got the list right here â??? will you be changing injector O-rings?â?
â??Need the Cougar caliper brackets so I can run SVT sized front rotorsâ? â??No problem!â?
And so on.
Ordering the stuff could not be better!
Most of the parts were supposed to arrive on 7 Aprâ?¦
Well... sent an email 12 April asking what happened to which Bill almost immediately replied that heâ??d look in to it and Iâ??d have my parts by 14 April.
Well... still nothing. No email saying itâ??s on the wayâ?¦ Not even a charge to my credit card.
Just not seeing right now how this is better than building a relationship with a local Ford parts department.
Today, 15 April, I am putting the brakes back together with standard sized rotors. Iâ??ll just have to postpone the manifold cleaning for a year. (Or whenever I can set aside time for it again). Definitely not a good experience.
Maybe Rara or N2EAL would let me â??channelâ? my orders through them (just kidding! - or am I?).
99 Tropic Green SVT, Tan Leather, 20K miles, "Nice Twin" (factory stock).
99 Tropic Green SVT, Tan Leather, 28K miles, "Evil Twin" (Turbo AER 3L and more in progress)
96 Red LX, Opal Grey Leather 2.5L, ATX, 22K miles
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Joined: Jul 2001
Posts: 7,100
Addicted CEG\'er
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Addicted CEG\'er
Joined: Jul 2001
Posts: 7,100 |
Jim,
I don't order OFTEN from Bill, but that isn't because he isn't wonderful.
I would DEFINITELY not take this particular experience to heart, or let it sway your decision to use him again, should you need to.
Certainly give it a shot and see that the excellent service (you saw that part) and SPEEDY delivery (you will see it, if you try again) are a NORMAL thing.. and this was DEFINITELY abnormal.
'99 CSVT - Silver #222/276
In a constant state of blow-off euphoria.
Originally posted by Kremitthefrog:
I like to wear dresses and use binoculars to watch grandmas across the street.
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Joined: May 2004
Posts: 9,872
Addicted CEG\'er
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Addicted CEG\'er
Joined: May 2004
Posts: 9,872 |
thought i'd cross post Originally posted by Goonz SVT:
well i dont wanna go off sounding like an @$$..but lately ive been having weird dumb problems..I had ordered my LCA bolts which consisted of 4 big bolts, 4 small bolts, 4 big nuts and 4 small nuts..first shipment I got 4 big bolts with 8 big nuts that I didnt notice untill the day of install..between that time I called him and he sent me the 4 small bolts but i still had 8 big nuts..i was very aggrevated at the time but oh well, i'll still direct my OEM parts needs to Bill..
#0009
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Joined: Jun 2005
Posts: 5,345
Addicted CEG\'er
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Addicted CEG\'er
Joined: Jun 2005
Posts: 5,345 |
While I have had only good experiences dealing with Bill Jenkins and I would recommend him in a heartbeat, do note that Steve at Tousley Ford is also recommended by others on this site. I just have not used his services yet to be able to recommend him. So for those who have not had good experiences with Bill, don't fret, Steve can also help out. 
Oh, and I find it easier because Bill is also a CEGer. I can PM him and he can reply me quick. Plus he knows what problems we are dealing with most of the time.
"Always do the cheap and easy ones first."
1996 V6 ATX 96K miles
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Joined: Sep 2000
Posts: 3,223
"Absolut Rara."
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OP
"Absolut Rara."
Joined: Sep 2000
Posts: 3,223 |
Well, any parts dept. can have issues filling an order, even Bill's, I mean, I'm sure he doesn't pack all the orders up himself to ship them out.
My point being, that Bill has gone the extra mile for many of the folks here when they needed it, finding the right parts that other dealers would just look at you funny and go SVT what? Case in point, my insurance company kept quiting the repair on my car with a standard contour single pipe exhaust and refused to correct it until I provided them w/ proof that there was a specific cat-back for the SVT model; and Bill provided that proof for me to send. Plus, I had a big order of a bunch of random odds and ends, and he sorted thrught hte whole thing for me, and made corrections where I had missed things, and when parts were on backorder, he searched the dealer network for them until he found one in stock, and is having it drop shipped to me.
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Joined: Nov 2001
Posts: 6,280
Hard-core CEG'er
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Hard-core CEG'er
Joined: Nov 2001
Posts: 6,280 |
Bill truly is my hero. I got a full Focus SVT front brake set for next to nothing, shipping was cheap, and by goodness, they were shipped next day! I got that heavy box the same week. 
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Joined: Mar 2003
Posts: 7,117
Hard-core CEG'er
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Hard-core CEG'er
Joined: Mar 2003
Posts: 7,117 |
Originally posted by Rara:
... he searched the dealer network for them until he found one in stock, and is having it drop shipped to me.
That is the thing I like about Bill. Dealers around here will just tell you, "It's no longer available", and send you on your way. Bastages. 
Must be that jumbly-wumbly thing happening again.
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Joined: Sep 2000
Posts: 4,693
Hard-core CEG'er
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Hard-core CEG'er
Joined: Sep 2000
Posts: 4,693 |
I too have had exceptional service from Bill.
This thread reminds me of an experience with my favorite mexican restaurant nearby. It has been in the same spot with the same family ownership since 1948. When the original owner died a few years ago, it was taken over by one of her adult kids and continues to be run as it has for decades. It is a very busy restaurant with an exceptional reputation and really excellent food.
About two years ago it was so crowded that we looked around and decided to eat elsewhere that night and left. An unusual experience. As we were leaving, another couple followed us out. It was their first time. They announced that they would never try the place again. My wife and quickly pointed out that doing so would be a big mistake as they would be missing out on some really great food. I have been back many times since, at that one time I felt the need to walk away has proven to be an aboration.
I'm sorry to hear that things didn't work out with Bill with someone, and I hope this isn't the beginning of a trend, but he has my business. His accuracy and desire to please even exceeds dealerships that I once worked in where I know all the players in the parts room.
Jim Johnson
98 SVT
03 Escape Limited
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