Well, any parts dept. can have issues filling an order, even Bill's, I mean, I'm sure he doesn't pack all the orders up himself to ship them out.
My point being, that Bill has gone the extra mile for many of the folks here when they needed it, finding the right parts that other dealers would just look at you funny and go SVT what? Case in point, my insurance company kept quiting the repair on my car with a standard contour single pipe exhaust and refused to correct it until I provided them w/ proof that there was a specific cat-back for the SVT model; and Bill provided that proof for me to send. Plus, I had a big order of a bunch of random odds and ends, and he sorted thrught hte whole thing for me, and made corrections where I had missed things, and when parts were on backorder, he searched the dealer network for them until he found one in stock, and is having it drop shipped to me.