Jim,
I don't order OFTEN from Bill, but that isn't because he isn't wonderful.
I would DEFINITELY not take this particular experience to heart, or let it sway your decision to use him again, should you need to.
Certainly give it a shot and see that the excellent service (you saw that part) and SPEEDY delivery (you will see it, if you try again) are a NORMAL thing.. and this was DEFINITELY abnormal.