Well, I'm ashamed at this dealer's handling of the situation. What I would do now that your dealings with them are through, is to give them a really bad review on the survey they send to you. I have a feeling that the survey may not be sent to you because they know you're pissed, but call Ford directly and be sure to have them send you a survey. The mother company (FoMoCo) actually takes the surveys seriously. Everytime I go to my dealers (Concord Lincoln Mercury and Grappone Ford) they tell me to make sure to say that I was completely satisfied with the service, because bad reviews affect each individual dealer. Ultimately, if there are enough bad reviews, FoMoCo can cancel the contract to sell the dealer Ford vehicles, basically putting them out of business. I'm sure this has happened somewhere. Its part of the customer satisfaction initiative that FoMoCo started a few years ago.
When I went to Concord Lincoln Mercury to have my dash warp fixed under the recall that expired soon, they said my car didn't show signs of needing the recall done. But I said, "What if it does in the future? The recall had expired and I'm going to have to pay for it?" They basically said yes and started giving me the attitude that dealers usually give. It really worried me, because they had been so good and I was telling everyone they were. They screwed cruises8 over too, making me look like an idiot!! So I called the 800 Ford number and filed an official complaint. They told me to go to the closest Ford dealer (Grappone) and see what they say. I'm not sure, but I think FoMoCo called and said I was coming, because they did the recall, no questions asked. They scratched one of my A-pillars too, and when I showed them, they replaced it without haste!! I brought the car back to Concord Lincoln Mercury and showed them, and the service manager, who I got along well with previously, was a prick. Shortly after all this he was transferred to another dealer. I like to think my complaint, along with others fueled an investigation by FoMoCo and the owner of the dealer basically made the guy leave.
I also learned since, that Concord Lincoln Mercury has 3 master mechanics, where most dealers only have one, or in some cases none!! They're electrical guy is awesome!!! My reverse lights weren't working, and he diagnosed the problem in 1/2 hour (pulled out wire) and fixed it for just the cost of labor. They service the NH State police vehicles in the area.
