I no longer own any of their products, except for some edead installed in my car, but I have had nothing but good experiences with eD over many years and multible products. I have read through a lot of the pro and con threads on all the audio forums over the years, but have never had anything remotely negative happen with any of my edead products or service.
Ben, Jeremy and all of the people whom I've dealt with from eD have always been helpful and honest with me. The only other companies that I've personally dealt with that gave the same level of support were Ascendent Audio and McIntosh.
Just IMHO...