Just an update,
Jason (the letter author) recieved a phone call from the service manager this morning practically begging to resolve this issue. To fact that he would do whatever it took to do anything to resolve it and said he would get the car in right now.
Jason is heavily involved with local Ford, Mustang, and general auto forums. Since Friday he has accumulated over 1000 replies to this letter on various forums. Many of those replies were also forwarded to the dealership.
After I hear more today I will let you know the extent of the attitude adjustment the dealer has made.
Thanks,
Jon