Well guys, since I sell my engines through aDC, I'll put a plug in here for them. Shawn is basically doing all of the internet and email answering so it's prety possible he's been overloaded. I can so up to a week before I get some responses back at times.
I really think what you're seeing here is more of an issue of growing pains involved with Keith going out on his own. It takes a good year or two to start getting a handle on a lot of the finer details and I'd be about sure that's what is happening. The main thing you've got to remember is that quality work takes time. If they do quality work (which ADC does) they're going to be busy and most likely can't drop everything at the moment you call. It's no different than dealing with HMS or even myself. If you want the product from us, it will get taken care of in due time, but can't always be at your schedule.
As far as Tom getting the cold shoulder, it could be that Shawn didn't recognize you as a past customer or major contributor to the site, etc. It could also just be ADC's policy in regards to the Xcal2. I know they got a ton of flack over their issue of not providing programs to people who bought the Xcal2 where others were doing it, but look how many got burned in that original deal.
Rick
