Originally posted by rkneeshaw3.0:
It seems this thread is leading on the impression that ADC's service is bad.



That wasn't the point that I was trying to make, and I don't believe Tom was either. The point is, is that their customer service and customer awareness has really lacked as of late. As Tom mentioned, he was a long time customer of theirs, and when it came to getting a reburn of his Xcal2 after paying in a ton of money to their company, they basically shot him down. For me, it was the fact that they just didn't want my business. I talked to Shaun once, and he said I should really talk to Keith. Well, I went ahead and emailed them a few times, left a couple of voicemails, and left them PM's through CEG. Never heard any response, so I gave up on them. Oh well, it's a completely different situation, and it's well in the past. I just used this as an opportunity to talk about my dealings with ADC.

Mark

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