Not trying to be too harsh on him, but this goes for any buisiness...
You have to keep your customers informed, it's one of the biggest things they teach us (behind job details and safety, of course). It even says "NEVER turn your back and walk away from a customer who is uninformed" in my testable studies.
Even a simple "I've got some issues to take care of, will get to your stuff ASAP" would be better than disappearing.
Last edited by Kane; 10/02/05 09:21 PM.
