Rant on:
My Bank has just lost a customer. Not that they care. Basically, I�m sick of their incompetence. It all started 3 or 4 months after I opened my account when I started having problems balancing my checkbook.
I went to them with several errors that were in my favor, and told them that they had screwed up somewhere. All they can tell me is that the computer says that�s what your balance is. There are deposits into my account that I didn�t make, etc. I know there is a problem. Eventually, they debit my account one month for the deposits I didn�t make, and my checkbook balances fine. This never happens again.
Several months later, I got a hotel room while traveling. When I get my statement, they double charged me for it. I remember watching the person scan the card one time and only one time. So I went to the bank and had them look up when the charges were made. They were made within 1 second of each other, obviously a computer error. They again couldn�t say anything but, that�s what the computer says. I call corporate, and they admit it was a mistake and fix it. All is fine, and this never happens again.
Several months after that, I wrote a check. The check was cashed; I had the check returned to me by my bank. Three months after that, there was the same damn check coming off my account. I mean it was the exact same amount, same check number and everything. I again go to the bank. They bring up the scanned copies of the check and see that they are identical, and obviously a mistake was made. This time they call corporate and get it fixed. Again, first, last, and only time it happens.
Now this brings us to my most recent problem. There is a man with a name similar to mine that lives down the street from me back home. He recently moved down the street, and when he went to get his address changed at the bank, they changed mine instead. I noticed the mistake, went to the bank and had it corrected. A month later, I try to buy something at crutchfield.com, and they refuse my order. I call them up to ask why, and they tell me my billing info doesn�t match my bank�s info for my debit card. I call the bank, and they have the guy down the street�s address on my account again. I have them change the info back. The transaction goes through. I then decide to test something. I need my SSN, card number, account number and mother�s maiden name to change my PIN or internet banking password, right? I wonder what I need to change my address and phone number. I call them up and ask, all I need is to give them my first and last name and zip code.
What dumbass thought up that system? Who would have thought there could be people with similar names in a zip code. They can�t keep our accounts straight because every time one of us gets the wrong address, we go and change it, but because the bank is going by our names and zip codes, not our account numbers, they can�t differenciate between the two of us. They keep all the transactions between us straight because those go by account number and card number, but they can�t keep the billing info between us straight at all.
I don�t have time to deal with this type of [censored] anymore. I can�t be getting purchases rejected and having to call the bank everytime I order something. Since they can�t do any better than that, I�m going somewhere else.
BTW, this isn�t some small bank, it is Fifth Third.
Rant off.
