I've got one word for you that has always been a great help to me.
Escalation.
A well thought out and worded letter, email, or even phone call to one of the dealer 'principals' might result in a positive outcome.
The top brass (and i mean right up to the owner) might not take too kindly to his/her employees mistreating a customer.
Give it a shot, you've got nothing to loose and everything to gain. Try to do so before you take it in again.
Good Luck.
John.
96 LX 3.0L MTX - Black/Tan
K&N; 12lb F/W & uprated clutch
2.5" Pipe; SVT bits; Mystery Mod; Pull-tie Mod;
UN-tuned Mod; 3rd Gear Synro-Crunch Mod
280K on the Shell, and 40ish on the Motor... 1/4 mile??
Yeah, it's a fun daily driver...
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