Originally posted by bigMoneyRacing:
Current Dell tech support is spotty--at best. My 2 month old machine is waiting on a new power supply fan right now. Spent over 2 hours on the phone on Sunday "troubleshooting" with a rude, ESL, retard in India who kept saying it was the hard drive. It was really nice when he dropped the call about an hour into the process; was on hold for 30 minutes when I called right back. 
The nearest tech in my area is an hour away and if he shows up on Friday that will be 5+ days of waiting for a warranty repair.
I love when they do that. I'll be on the phone with them for 2 hours and when they get sick of talking to you, they put you on hold and don't come back. Happens on a weekly basis to me when I order parts from them.
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