Current Dell tech support is spotty--at best. My 2 month old machine is waiting on a new power supply fan right now. Spent over 2 hours on the phone on Sunday "troubleshooting" with a rude, ESL, retard in India who kept saying it was the hard drive. It was really nice when he dropped the call about an hour into the process; was on hold for 30 minutes when I called right back.
The nearest tech in my area is an hour away and if he shows up on Friday that will be 5+ days of waiting for a warranty repair.
