Originally posted by CSVT1214:

I'm just telling you what I've seen. I work on them every single day and that is what I see. How far back do the Dells that you repair go? I work on anything from PII to a P4.



About the same. I've worked on PII's never seen an IBM or Quantum drive in them.

Originally posted by CSVT1214:

And my customers come in and the first thing they say is the called Dell because it was under warranty and they spent 5 hours on the phone with tech support trying to get a replacement and got no where.


So they come buy one from you? Those people are idiots. Why not call back again or stay on the phone. Why pay when you can get it for free?

Originally posted by CSVT1214:
Why would anyone plan on replacing their computer every 2 or so years? Such a waste of money.


Because if you work in computers for so long you should no that the technology is leaps and bounds better then it was 2 years ago. Not much of a waste when you spend $400 every 2 years.

Originally posted by CSVT1214:

I never said you can't get it for less then $700. I said the most common final price is around that. I don't doubt that he got his for $400.


Doubt all you want, he did in fact pick it up for $400.

Originally posted by CSVT1214:

How little I actually know? How could you give a statement like that and then turn around and say that they should not offer tech support for software? Regardless if it is users fault for the computer problems, they are there to help with any problems. That's what tech support is for. It's not called "Hardware Support". I can't even remember how many times I had a customer come in and I've had to run data recovery on the hard drive because Dell had them run a recovery on Windows and not once mentioned they would loose any data. Sure, they sound like an idiot to a computer person, but someone with little to no knowledge doesn't realize that's the result. Years and years worth of documents, databases, financial information wiped out just like that because Dell told them to format the drive to fix the problem. Good tech support? HA



Ok I retract how little you actually know, sorry about that. I'm in an argumentative mood today. I can't think of one computer company that would atcually go through whats wrong with your pc when its obviously your fault. IE, if you have spyware, they are not responsible for helping you with that. They have online docs for that. And if they do tell them to blow away the PC they shoud tell them to back up any important data onto CD or other device. You are right, it wouldnt be good tech support if they told them to just wipe the drive and not back up important information.

Again, Dell is the best bang for the buck. Tech support is awesome. Quality is good. Can't beat the price.

- Tim