Originally posted by Corbett:
Funny, in my 5 years of working day after day on Dell machines I have never seen an IBM or Quantum drive in any of them. Not to mention the year i spent as a Dell next business day on site tech.



I'm just telling you what I've seen. I work on them every single day and that is what I see. How far back do the Dells that you repair go? I work on anything from PII to a P4.

Originally posted by Corbett:
If you are replacing harddrives on Dell laptops that are less then a year old then your customer is an idiot in the first place because it is still under warranty.



And my customers come in and the first thing they say is the called Dell because it was under warranty and they spent 5 hours on the phone with tech support trying to get a replacement and got no where.

Originally posted by Corbett:
He said he can't build one, he doesn't have the time. Base models are great for doing everyday tasks if you plan on replacing every 2 years or so.



Why would anyone plan on replacing their computer every 2 or so years? Such a waste of money.

Originally posted by Corbett:
Funny, my dad picked up a Dell for $400 total after rebates for a low end Dell and it runs like a champ. He's had it about a year and not a single problem yet. He's on it constantly and it has a celeron and everything.



I never said you can't get it for less then $700. I said the most common final price is around that. I don't doubt that he got his for $400.

Originally posted by Corbett:
Shows again how biased and how little you actually know. Dell has great technical support, though not as good as it used to be before they outsourced. Still, if it's something that is Dell's fault (ie hardware), you can't beat the turnaround time their tech support gives on replacement parts. They shouldn't have to offer knowledge to you as far as software problems go. if they did that, then their tech support would really be bogged down. Do you have any idea how many people call in with stupid spyware problems and such? The easisest and fastest solution to software problems is to tell them to system restore, if that does not work, reformat the machine.



How little I actually know? How could you give a statement like that and then turn around and say that they should not offer tech support for software? Regardless if it is users fault for the computer problems, they are there to help with any problems. That's what tech support is for. It's not called "Hardware Support". I can't even remember how many times I had a customer come in and I've had to run data recovery on the hard drive because Dell had them run a recovery on Windows and not once mentioned they would loose any data. Sure, they sound like an idiot to a computer person, but someone with little to no knowledge doesn't realize that's the result. Years and years worth of documents, databases, financial information wiped out just like that because Dell told them to format the drive to fix the problem. Good tech support? HA

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