Originally posted by CSVT1214:

Dell's are most prone to HD failure. For almost all systems they use Maxtor, Quantum, and IBM. Enough said.



Funny, in my 5 years of working day after day on Dell machines I have never seen an IBM or Quantum drive in any of them. Not to mention the year i spent as a Dell next business day on site tech.

Originally posted by CSVT1214:
The laptops are another story. I absolutely love the laptops. Being a computer technician, I've found that they are very very easy to work on because of the design, cheapest replacement parts of any brands, etc. But again, same issue with HD failure. Can't even count how many Dell hard drives I've replaced on laptops less than 1 year old. Fujitsu and Toshiba hard drives explain it all.



If you are replacing harddrives on Dell laptops that are less then a year old then your customer is an idiot in the first place because it is still under warranty.

Originally posted by CSVT1214:

Bottom line, I would build your own PC if you or someone you know has the knowledge of doing so. If not, buy a Dell, but no base models. Just be prepared to spend alot on a good Dell. I would really stay away from other brands of PC's. They have really gone downhill with quality and for the most part are overpriced.



He said he can't build one, he doesn't have the time. Base models are great for doing everyday tasks if you plan on replacing every 2 years or so.

Originally posted by CSVT1214:

FYI - A $299 Dimension 2400 cost $150 just for shipping and doesn't even come with a floppy or speakers. So the next time someone said they bought a $299 Dell, you know it's straight bullsh*t, because in the end after upgrades and shipping, they payed around $700


Funny, my dad picked up a Dell for $400 total after rebates for a low end Dell and it runs like a champ. He's had it about a year and not a single problem yet. He's on it constantly and it has a celeron and everything.



Originally posted by CSVT1214:

Also whoever said Dell tech support is great. What are you on?? They have the worst support of any company. Unless you like talking to someone in India that you can't understand, just reading lines off a screen not paying attention to a word you are saying. In the end, all they tell you to do is "System Restore". They offer no actual computer knowledge to you.



Shows again how biased and how little you actually know. Dell has great technical support, though not as good as it used to be before they outsourced. Still, if it's something that is Dell's fault (ie hardware), you can't beat the turnaround time their tech support gives on replacement parts. They shouldn't have to offer knowledge to you as far as software problems go. if they did that, then their tech support would really be bogged down. Do you have any idea how many people call in with stupid spyware problems and such? The easisest and fastest solution to software problems is to tell them to system restore, if that does not work, reformat the machine.

- Tim