Originally posted by 99SEsport2004:
i am on the verge of quitting. i have been there a year. i am waiting until my bonus check then im gonna tell them they can shove it. im also ranting because of what happened tonight. ill try to keep this short, but i was sent home early because i failed to ask a customer for their name while they were shopping for printers. our store has this new rule where if you dont get the persons name or are out of the area you are assigned to then you get a verbal warning, the second time sent home and the third is termination. the company beleives by getting the customers name that they will feel more comfortable shopping there and will spend more money there and will be a loyal customer. from a customers point of view, i feel it is downright creepy and an invasion of ones privacy to ask for their name.
Sounds like you've been warned twice, so what's the problem? The theory is that they want you to establish a rapport with "potential" customers. The next time that customer comes in, they will look for you(even though you won't know who the frik they are). It is the same philosophy that Wal-mart uses with grandma greeting you at the front door. It lowers your guard and makes you feel more comfortable.
"Eagles may soar high, but weasels don't get sucked into jet engines."
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