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Joined: Nov 2003
Posts: 3,115
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Nov 2003
Posts: 3,115 |
Originally posted by 99SEsport2004:
i am on the verge of quitting. i have been there a year. i am waiting until my bonus check then im gonna tell them they can shove it. im also ranting because of what happened tonight. ill try to keep this short, but i was sent home early because i failed to ask a customer for their name while they were shopping for printers. our store has this new rule where if you dont get the persons name or are out of the area you are assigned to then you get a verbal warning, the second time sent home and the third is termination. the company beleives by getting the customers name that they will feel more comfortable shopping there and will spend more money there and will be a loyal customer. from a customers point of view, i feel it is downright creepy and an invasion of ones privacy to ask for their name.
Sounds like you've been warned twice, so what's the problem? The theory is that they want you to establish a rapport with "potential" customers. The next time that customer comes in, they will look for you(even though you won't know who the frik they are). It is the same philosophy that Wal-mart uses with grandma greeting you at the front door. It lowers your guard and makes you feel more comfortable.
"Eagles may soar high, but weasels don't get sucked into jet engines."
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Joined: Dec 2003
Posts: 4,155
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Dec 2003
Posts: 4,155 |
Originally posted by ElKy:
Originally posted by 99SEsport2004:
... ask a customer for their name...
whenever a salesperson at a store like that asks my name, i always make one up.
Esteban
Ralph
Cletus
or whatever
May I don the wisdom of Great Elky, and try this at the next Best Buy experience?  That's awesome!
I've never had a problem. Though, I know exactly what I'm getting before I take a 25 minute drive out of my way.
Internet is definately your friend, so are forums.  Lots of stuff can be answered before you buy 
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Joined: Aug 2004
Posts: 5,882
Addicted CEG\'er
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Addicted CEG\'er
Joined: Aug 2004
Posts: 5,882 |
Originally posted by 98 SE:
The prices for cables and miniscule things is insane;
no kidding. i was shopping for memory for my prior laptop. i bought it at crucial.com 512k for $100. i was at bestbuy and was just curious to see how much theirs was. low and behold, they had memory from Crucial.com! at over twice the price! 
Originally posted by Tourgasm:
Sometimes you can mess up a word so bad that spell check doens't know what the hell you're talking about.
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Joined: Sep 2003
Posts: 1,303
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Sep 2003
Posts: 1,303 |
Originally posted by TexasRealtor:
Sounds like you've been warned twice, so what's the problem? The theory is that they want you to establish a rapport with "potential" customers. The next time that customer comes in, they will look for you(even though you won't know who the frik they are). It is the same philosophy that Wal-mart uses with grandma greeting you at the front door. It lowers your guard and makes you feel more comfortable.
the problem is that he doesnt like the way they do their busniness and wants to leave. compusa started trying to make us do that used-cars sales crap and it was disgusting.
Managers have no moral issues with signing up people for credit cards ontop of other credit cards from our store they still havnt been able to pay off, and sell them the highest end products complete with 2k worth of crap they will never use. sure those people that are getting deeper into debt should know better, but i know my managers knew better, and thats just the kind of place i wouldnt want to work, and it seems he doesn't want to be in that kind of place either.
Goonz12: <---tries on mommy's cloths
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Joined: Jul 2004
Posts: 238
CEG\'er
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CEG\'er
Joined: Jul 2004
Posts: 238 |
I avoid best buy like the plague, I cannot stand how the sales people try to sell you those extended service plans on EVERYTHING. I appreciate being informed about products and services that I might not know about. I can make up my own mind, I dont need someone to keep bugging me to buy it after I have have already said no.
Mike C
T-Red 99 csvt #490 No longer a dailer driver
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Joined: Aug 2004
Posts: 5,882
Addicted CEG\'er
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Addicted CEG\'er
Joined: Aug 2004
Posts: 5,882 |
Originally posted by svt490:
I avoid best buy like the plague, I cannot stand how the sales people try to sell you those extended service plans on EVERYTHING.
oh yeah, forgot about that one. a few months ago I bought a cordless phone for around $50 and they tried to sell me a extended service plan for around $20 iirc 
Originally posted by Tourgasm:
Sometimes you can mess up a word so bad that spell check doens't know what the hell you're talking about.
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Joined: Aug 2003
Posts: 235
CEG\'er
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OP
CEG\'er
Joined: Aug 2003
Posts: 235 |
Originally posted by DopePope:
Originally posted by TexasRealtor:
Sounds like you've been warned twice, so what's the problem? The theory is that they want you to establish a rapport with "potential" customers. The next time that customer comes in, they will look for you(even though you won't know who the frik they are). It is the same philosophy that Wal-mart uses with grandma greeting you at the front door. It lowers your guard and makes you feel more comfortable.
the problem is that he doesnt like the way they do their busniness and wants to leave. compusa started trying to make us do that used-cars sales crap and it was disgusting.
Managers have no moral issues with signing up people for credit cards ontop of other credit cards from our store they still havnt been able to pay off, and sell them the highest end products complete with 2k worth of crap they will never use. sure those people that are getting deeper into debt should know better, but i know my managers knew better, and thats just the kind of place i wouldnt want to work, and it seems he doesn't want to be in that kind of place either.
they way they do business is awful and my conscience is beginning to kick in. we are pushed to offer everything imaginable over and over and it gets extremely repetitive. the managers claim that we are offering the "complete solution" now who in their right mind would pay 250 bucks for antivirus and spysweeper and have it installed in their own home. i only have to stay there 2 more weeks until i get my bonus check but its like climbing a mountain and theres always something getting in the way. i will sooooooooo relieved when i can leave and will never have to walk in that awful store again. 
Metallic Steel Blue 99 SE Sport ATX
college= few mods 
Infinity Kappas just added 
I have no secondaries! SELL ME YOUR WORKING IMRC box!!!
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Joined: Mar 2003
Posts: 2,676
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Mar 2003
Posts: 2,676 |
Used to work there, Store 322. I hated it, loved the people I worked with. I hated it mostly because management was under so much pressure and that got passed down onto us. Also because the customers treat you like you make 100k a year and I am their slave. I sold computers and the customers would not listen to what I had to say because they had such a bad time with other computer sales people that didn't know anything about what they sold.
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Joined: Feb 2002
Posts: 1,087
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Feb 2002
Posts: 1,087 |
Originally posted by svt4stv:
Originally posted by svt490:
I avoid best buy like the plague, I cannot stand how the sales people try to sell you those extended service plans on EVERYTHING.
oh yeah, forgot about that one. a few months ago I bought a cordless phone for around $50 and they tried to sell me a extended service plan for around $20 iirc
It's $8.99 for a replacement plan for a ~$50.00 cordless phone. I work at customer service so I see all the crap that's returned all the time. I'm actually pretty satisfied with the job. I love the people I work with, but I can't stand some of the rules and policies we have to abide by (EWSI anyone?). I think selling magazines at an electronics store is retarded, but I really do believe in the replacement plans we offer. They aren't usually priced bad, and they can be very helpful in the future. Oh and as far as talking about the plans after you say no: we have to do that or we get yelled at, plus if we are successful consistently, it gives us a better chance to get promoted.
Matt
2002 Subaru Impreza WRX (WRB Stage 4+)
Old Rides:
1999 Sil-Fro SVT Contour 3.0L with goodies (Totalled 6/21/06)
1988 Bronco II (Sold)
You know you launch hard when you beat oncoming traffic through their own crosswalk lines.
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Joined: Apr 2002
Posts: 771
Veteran CEG\'er
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Veteran CEG\'er
Joined: Apr 2002
Posts: 771 |
Originally posted by svt4stv:
SEARS?!?!  WTF??  next thing you know its JCPennys! 
Crutchfield is ok but their prices are ridiculously too high.
the internet is your friend.
ebay and online stereo shops.
Where I live, Sears has one of the most comprehensive selections of TV's around. The only other place to shop is Wal-Mart, and everyone knows their electronics are junk. Rumor is that Best Buy is coming to our area, but Sears is easier to do business with. I don't buy online...period.
-Mark-
'99 Mystique LS, totally original (including the original water pump and the premium stereo)! Bought new in December 1998 for $21,000.
208,000 miles
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